Frequently Asked Questions
Shipping & Handling
1. When will my order be sent?
- Order by 3pm for Same Day Dispatch - Order after 3pm, sent next working day.
2. How can I track my order?
- A tracking code will sent via email - UK: Tracking confirms delivery - International: Tracking confirms location/delivery.
3. Where is my order, internationally shipping, postal services used?
- See Delivery Terms
4. How do I buy/use a Gift Voucher?
- See Gift Vouchers
1. Can I cancel/change my order?
- Send us an Owl as quickly as possible - Orders are processed and packaged immediately. Changes may not be possible, however orders can be returned within 14 days of arrival if new and unused.
2. How can I return my order for a refund/exchange?
- See Returns Policy
3. My order has arrived damaged or is wrong?
- Send us an Owl to initiate a return
Payment and Loyalty Rewards
1. What payment methods are accepted?
- Credit/Debit Cards, Paypal, ApplePay, GooglePay, Klarna
2, What are Loyalty Rewards?
- All orders will generate Loyalty points that can be redeemed for money off future orders.
I have an unanswered question?
- Send us an Owl