FAQ's

Frequently Asked Questions

Shipping & Handling

1. When will my order be sent?

- Order by 3pm for Same Day Dispatch - Order after 3pm, sent next working day.

2. How can I track my order?

- A tracking code will sent via email - UK: Tracking confirms delivery - International: Tracking confirms location/delivery.

3. Where is my order, internationally shipping, postal services used?

- See Delivery Terms

4. How do I buy/use a Gift Voucher?

- See Gift Vouchers

Cancellations/Returns

1. Can I cancel/change my order?

- Send us an Owl as quickly as possible - Orders are processed and packaged immediately. Changes may not be possible, however orders can be returned within 14 days of arrival if new and unused.

2. How can I return my order for a refund/exchange?

- See Returns Policy

3. My order has arrived damaged or is wrong?

- Send us an Owl to initiate a return

Payment and Loyalty Rewards

1. What payment methods are accepted?

- Credit/Debit Cards, Paypal, ApplePay, GooglePay, Klarna

2, What are Loyalty Rewards?

- All orders will generate Loyalty points that can be redeemed for money off future orders.

I have an unanswered question?

- Send us an Owl